Ryan Dugas' Resume (Last updated February 15th 2008)

Lead a technology motivated organization that leverages employee talent, technologies, best practices, and collaboration to create productive, efficient, and robust administrative services. Just challenge me above and beyond reason.

I own, run and operate SC LLC; we do process analysis, process redesign, and streamline business processes by aligning technology where necessary. Made decisions on build vs. buy for each client. Most products focused on forms automation using Microsoft SQL Server, InfoPath 2003, Sharepoint Services or Server, VB.net, and Web Services. We not only use Microsoft products and decisions were based on client's budget. Some solutions were Open Source Linux, PHP, MYSQL, and EMR solutions already built by my company. Also implemented CRM, Content Management systems, Document Management Systems, and Forms automation solutions in most variations of languages and technologies. All had to be HIPAA compliant, have some form of integration with HL7, and versatile to meet the changes of the medical industry. Reason for wanting to leave this industry is I want more enterprise challenges that I can be part of in a growing organization.

Under supervision of CIO managed a team of 8 developers on all company projects using a mass array of technologies such as Visual Studio 6, Visual Studio .Net, People soft, SQL Server, Reporting Services, Analysis Services and all integration plans and projects. Was responsible to plan, organize, oversee, and administer the programs and activities of a major applications support and development function, involved in the development, installation, and maintenance of integrated computer programs for all of our business and clients. Developed and implemented department operating standards and procedures, directs and administers a diverse team of programming and associated support staff, and serves as a member of a strategic department management team. Projects included, but not limited to, recruiting, credentialing, provider enrollment, electronic medical records, chart management, patient registration, insurance verification, billing, collections management, and data warehousing on all the above.

Managed a team of developers on a major integration project focused on creating a new way to run and manage company critical information. The Schumacher Group is an emergency room staffing, billing, coding, and follow-up corporation. The project's primary objective was to integrate company systems and workflow to create a matrix of dashboards, models, reports, and portals for management to have a 360 degree view of the business critical decision making information. Using SQL 2005, the system transforms data from over 30 databases which spanned across multiple platforms which include but not limited to; HL7, Microsoft SQL server, AIX UNIX, spreadsheets, CRM, Chart management, Imaging, 100 hospital feeds, ADT, XML, SOAP, DOM, and batch. Functions of focus were; Over 100 hospital clinical data sources, healthcare recruiting, credentialing, scheduling, provider enrollment, chart imaging, medical coding, billing, insurance verification, collections, and many managed care contracts and insurance providers. System also will have blackberry and pda capabilities. Part of Sales force CRM selection and implementation team.

Temporary moved out of my role as Apps. Mgr to oversee the process re-engineering efforts at TSG. Under supervision of the CEO, worked with 2 consultants, planed, organized and executed functional meetings requesting current state documentation, then with help of each business function proposes a future state plan for increasing efficiency and processes standardization. Responsible for all documentation in analysis, design, redesign, system development considerations, build/buy decisions and implementation of new processes and systems in the areas of; Physician Recruiting, Provider Enrollment, Scheduling, Credentialing, ER Staffing, Medical Coding, Medical Billing, Data Entry, Follow-up, Collections Management and all other company processes dealing with emergency physicians staffing and facility contract management.

Responsible for the project management, systems analysis and design for all new and existing development. All programming is in Visual Basic 6, ASP, SQL Server 2000, and People Soft. Responsible for redesign of the company Intranet from static data to ASP and SQL Server. Redesign of the company's visual basic billing information system. This system was in Visual Basic 4, Access and DAO and resource requirements forced us to move to SQL 2000, Visual Basic 6 and ADO. Multiple DTS applications on SQL server to process billing data were required as well.